Política de envío

Shipping Policy

Last updated: June 21, 2026

Thanks for shopping with LA Custom Prints. This policy explains how and when your order ships. If you have questions, email us at losangelescustomprints@gmail.com.

Order Processing Time

Most of our items are custom-made to order. Orders are processed and produced within 2–3 business days before they ship. Business days are Monday–Friday, excluding holidays. You'll receive a confirmation email with tracking once your order is on its way.

Processing time is separate from delivery (transit) time — see the estimates below.

Domestic Shipping (United States)

Free standard shipping on orders over $75.
For orders under $75, shipping is calculated at checkout based on your address and order details.
Estimated transit time: 2–7 business days after your order ships.

Estimated total delivery (production + transit): roughly 4–10 business days from the time you order.

International Shipping

We currently ship to the United States, Canada, Japan, the United Arab Emirates, and the United Kingdom.

International orders are handled through our global checkout partner, Global-e:

Duties and import taxes are calculated and collected at checkout, so the price you pay is the final price — no surprise fees on delivery.
Prices and shipping options are shown in your local currency where available.
Estimated international delivery times vary by destination and are shown at checkout. International transit times may be affected by customs processing in your country.

Order Tracking

Once your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking details to update after you receive the notification.

Shipping Address Accuracy

Please make sure your shipping address is correct at checkout. We're not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us at losangelescustomprints@gmail.com as soon as possible — we can only update an address before the order has been produced and shipped.

Delayed, Lost, or Damaged Packages

Delays: Once an order ships, delivery is in the hands of the carrier, and occasional delays can occur (weather, customs, peak periods). We'll help you track it down.
Lost or stolen packages: If tracking shows delivered but you can't locate your package, please check with neighbors/household and your local carrier first, then contact us so we can assist.
Damaged items: If your order arrives damaged or defective, email losangelescustomprints@gmail.com within 7 days of delivery with photos, and we'll make it right.

Undeliverable & Returned-to-Sender Packages

If a package is returned to us as undeliverable (e.g., incorrect address or unclaimed), we'll contact you to arrange reshipment. Additional shipping charges may apply for reshipping.