Refund policy

Returns & Refund Policy

Last updated: June 21, 2026

We want you to love your order. This policy explains what can be returned or exchanged and how. If you have any questions, email us at losangelescustomprints@gmail.com.

Custom & Personalized Products — Final Sale

Because custom and personalized products are made to order specifically for you, they are final sale and cannot be exchanged. The only exception is items that arrive damaged or defective (see below).

Closeout & Final Sale Items

Items marked as "Closeout," "Deadstock," or "Final Sale" on the product page — including deadstock blank apparel sold at closeout pricing — are sold as-is and are final sale: no refunds, no returns, and no exchanges, including size exchanges. Natural shade variation in garment-dyed or acid wash blanks is characteristic of the style and is not a defect. The only exception is items that arrive damaged or defective (see "Damaged or Defective Items" below). Please review the size chart carefully before ordering closeout items.

Size Exchanges on Non-Custom Products

For our standard (non-custom) products, excluding closeout and final sale items, we offer size exchanges, subject to the following:

Size exchanges must be requested within 14 days of delivery.
The item must be unworn, unused, and in its original condition with any tags attached. Worn, used, or washed items cannot be exchanged.
You start the exchange yourself and cover the return shipping cost to send the item back to us ("self-return").
Once we receive and inspect the returned item, we'll ship your replacement size. If the requested size is unavailable, we'll offer an alternative or a refund of the item price.

How to Start a Return or Size Exchange

Email losangelescustomprints@gmail.com with your order number and the item(s) and size you'd like. We'll provide return instructions and the return address. Please don't ship items back before contacting us.

Damaged or Defective Items

If your order arrives damaged or defective, email losangelescustomprints@gmail.com within 7 days of delivery with your order number and photos. We'll arrange a free replacement or refund at no cost to you — this applies to custom products too.

Refunds

Approved refunds are issued to your original payment method after we receive and inspect the returned item. Please allow several business days for your bank or card issuer to post the refund.
Shipping fees are non-refundable. Original shipping charges (if any) and return shipping costs will not be refunded.
15% Restocking fee applies for returns.
this applies to custom products and closeout items too

International Orders

International orders are handled through our checkout partner, Global-e. For returns or exchanges on international orders, please contact losangelescustomprints@gmail.com for instructions. Duties and taxes already paid may not be refundable in line with the carrier's and Global-e's policies.